Shipping policy
Shipping policy Is ordering a test kit safe?
Yes, test kits are 100% legal and safe to purchase. To ensure maximum privacy we encourage you to pay with a cryptocurrency and order to a friend.
All our reagent bottles are shipped tightly packed in a plastic jar filled with hygroscopic vermiculite for your safety. Vermiculate is completely safe and will absorb any spills, however remember to always wear gloves when handling reagents. Avoid fumes and use protective eyewear if available.
Is your packaging discreet?
Yes, all packages are sent in plain envelopes or boxes. We do not sign with our full brand name, but with our company name abbreviation “B.T” instead. If you are worried what to tell your roommates, if required it’s best to honestly admit that you want to keep your friend safe.
Gift wrap available. Keep nosy roommates away from your purchase.
Ultra-stealth delivery is available – upon customer request in the checkout notes we will remove all drug-related fliers.
What are the granules inside my kit?
Brown or grey particles are vermiculite, hygroscopic safe substance used to absorb any spills in case of damage in transit.
Crystals inside glass bottles are normal, it’s the new and improved reagent formula. Read more in our blog post.
What are the shipping options?
Dispatch:
We offer shipping through Omniva, DPD, Lietuvos paštas in Lithuania, Latvia, Estonia.
All mail orders are shipped same or next day, excluding holidays.
Delivery options:
Personal pickup – available in Kaunas and Alytus.
DPD parcel locker – starting at 3,00€ – only in Lithuania, Latvia, Estonia.
Omniva parcel locker – starting at 3,00€ – only in Lithuania, Latvia, Estonia.
Lietuvos Paštas – starting at 3,00€ - only in Lithuania.
“Dead-drop” available in Kaunas and Alytus, contact us.
How do I check the status of my order?
After placing an order, our automatic e-mail system generates and sends you all the details, including tracking link if available. If you don’t see a new message in your inbox, please make sure to check your spam folder.
What is your returns and refunds policy?
We accept returns for 30 days after purchase if the product is not used.
We refund full product cost for any undelivered order in Lithuania, Latvia and Estonia. We do not refund shipping costs for orders shipped to an address passed on by a customer. Please double check you address before ordering. Delivery companies unfortunately are not obliged to call before attempting delivery. Keep an eye on tracking and in case of any issues call your local delivery company immediately.
Refunds for purchases made using cryptocurrencies are only available in EUR via bank transfer.
How can I contact you?
You may write an e-mail to baltictests@gmail.com, contact us through telegram @BALTICTESTS or any other of our social media platforms. Don’t forget to check out what other researchers are up to on reddit.com/r/reagenttesting!